Membership FAQs

• I renewed/joined online, now what?

  If you would like to visit the Arboretum soon, please save your e-receipt and show it to the gate attendant until you receive your membership cards/materials. Your membership materials will arrive within 7-10 business days.

• Can I include my child, who is 18 years or older, as a secondary cardholder on my Dual or higher level membership?

  Yes, Dual Memberships and higher levels include any two people, regardless of whether they live in the same household or not. All benefits are sent to the primary member’s address.

• Can I apply paid admission to my membership if I decide to join by mail or online?

  The admission paid by the persons included in the membership is only good if you join onsite the same day you paid admission at the gate.

• Can I upgrade to another level to receive additional benefits?

  Yes. Upgrading is an option up to two months prior to your renewal date and you will pay the difference of what you originally paid for your current membership level. Your membership expiration date will remain the same. If you wish to upgrade any time between two months or less, you will be asked to pay full price and renew at the upgraded level and receive full benefits of that level. Call us today to learn how at 215.247.5777 x151.

• Should I list my child if he/she is under 3 years of age?

  It is not necessary to list children on your membership if they are under 3 years of age. Please only list children who are between the ages of 3-18. Children 2 and under are admitted free of charge.

• Can I add a child to my Individual, Dual, or Far-Away Friend Membership?

  Unfortunately, these levels of Membership do not include children. The Family Level and higher include children.

• Can I add my grandchildren to my membership?

  Yes, adding up to four grandchildren is an option at the Family Level or higher.

• Do you offer discounted memberships for students or seniors?

  While we do not offer discounted memberships for students or seniors, we do offer discounted admission for those individuals. Group rates are also available. Click here for admission fees.

• Am I considered a new or renewing member?

  If you have been a member at any point in time, you are considered a renewing member. If your address that was used on your previous membership is different than your current address, please share your former address in the comments section of the online form.

• Can I use my membership for admission to other gardens or arboreta?

  Absolutely, you are able to receive free admission and other benefits to more than 200 gardens and arboreta throughout the U.S. through the American Horticultural Society’s Reciprocal Admission Program. Please click here or call the membership office at 215.247.5777 x151 for a printed copy.

• Can I lend my membership card to a friend or family member to use?

  Memberships are non-transferable and can only be used by the named cardholders and their included children.

• Does my membership include complimentary guest passes?

  Yes, all membership levels include a number of guest passes, please see each membership level for details on the number of guest passes you will receive.

• Can I become a paperless member?

  Yes, we encourage members to conserve our natural resources. We have created the Eco-Friendly Member option. Being an Eco-friendly member does not change your current membership level or benefits, this only relates to the way in which you receive notifications and mailings from the Arboretum.

  Eco-friendly Members:

  • Do not receive our general paper mailings including our Seasons newsletter, Annual Report and Education brochure.
  • Will receive e-Newsletters that will include links to our latest publications and events.
  • Will receive updated membership cards and special exclusive member’s only invites via the mail.
  • Are responsible for keeping their email address up to date.

• How do I update my mailing address?

  Call Membership Services at 215.247.5777 x151 or click here to update your information online.

• What happens if I lost or never received my membership card/materials?

  Please call Membership Services at 215.247.5777 x151 to request replacement materials be mailed to your home.

• What happens if I forget my membership card?

  You will be asked to show your ID to the gate attendant and they will look up your name on our membership list. To expedite service at the front gate and prevent any problems with admission, it is important that you check to make sure you have your ID and membership cards before visiting the Arboretum.

• I recently joined and still have not received my new membership cards, but would like to visit the Arboretum.

  Membership processing takes between 7-10 business days. During busier seasons, processing can take longer. If you do not have a temporary card(s) or e-receipt from your online membership purchase, please contact Membership Services at 215.247.5777 x151.or email members@morrisarboretum.org and we will make arrangements with our Admissions Office if you plan to visit within a day or two.

• I just received another renewal noticce, but I already sent in my payment.

  Usually when this happens it's because our renewal mailing and your payment crossed paths. Our renewals are mailed at the non-profit bulk-rate to save on postage. Bulk mail can take anywhere from 2 days to 3 weeks to be delivered to our members homes.

• I did not see my membership-related question listed above.

  Please contact Member Services (Mon-Fri 9am-5pm) at 215.247.5777 x151 or email members@morrisarboretum.org.

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