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Membership - Frequently Asked Questions
Choose a Level
The following is a list of the most frequently asked questions. Click on a question to see the answer. Clicking on a question a second time will close the response.
I renewed/joined online, now what?
If you would like to visit the Arboretum soon, please save your e-receipt and show it to the gate attendant until you receive your membership cards/materials. Your membership materials will arrive within 7-10 business days.
When is my membership valid until?
No matter when you join, your membership is valid for one year from that date forward.
Can I include my daughter/son, who is 18 years or older, as a secondary cardholder on my Dual or higher level membership?
Yes, of course, Dual memberships and higher levels include any two people, regardless of whether they live in the same household or not. All benefits are sent to the primary member’s address.
Can I apply paid admission to my membership if I decide to join by mail or online?
The admission paid by the persons included in the membership is only good if you join onsite the same day you paid admission at the gate.
Can I upgrade to another level to receive those benefits?
Yes, please do. Upgrading is an option up to two months prior to your renewal date and you will pay the difference of what you originally paid for your current membership level. Your membership expiration date will remain the same. If you wish to upgrade any time between two months or less, you will be asked to pay full price and renew at the upgraded level and receive full benefits of that level. Call us today to learn how at 215.247.5777 ext.151.
Should I list my child if he/she is under 3 years of age?
It is not necessary to list children on your membership if they are under 3 years of age. Please only list children who are between the ages of 3-18. Children 2 and under are admitted free of charge.
Can I add a child to my Individual, Dual or Far-Away Friend Membership?
We are sorry, but those levels do not include children. The Family level and higher include all of your children.
Can I add my grandchildren to my membership?
Sure, adding up to four grandchildren is an option at the family level or higher.
Do you offer discounted memberships for students or seniors?
While we do not offer discounted memberships for students or seniors, we do offer discounted admission for those individuals. Group rates are also available. Click here for admission fees.
Am I considered a new member or a renewing member?
If you have been a member at any point in time, you are considered a renewing member. If your address that was used on your precious membership is different than your current address, please share your former address in the comments section of the online form.
Can I use my membership for admission to other gardens and arboreta?
Absolutely, you are able to receive free admission and other benefits to more than 200 gardens and arboreta throughout the U.S. through the American Horticultural Society’s Reciprocal Admission Program. Please click here or call the membership office at 215.247.5777 ext.151 for a printed copy
How do I acquire a list of the American Horticultural Society’s reciprocal gardens?
Please click here or call the membership office at 215.247.5777 ext.151 for a printed copy. We don’t include printed versions with membership materials. AHS is always working hard to add new gardens, so it is impossible to keep the printed listing up to date.
Can I lend my membership card to a friend or family member to use?
Memberships are non-transferable and can only be used by the named cardholders and their included children.
Does my membership include complimentary guest passes?
Yes, all membership levels include a number of guest passes, please see each membership level for details on the number of guest passes you will receive.
I am tired of all the paper, can I become a paperless member?
Absolutely, we encourage our members to conserve our natural resources. We have created the Eco-Friendly Member option. Being an Eco-friendly member does not change your current membership level or benefits, this only relates to the way in which you receive notifications and mailings from the Arboretum.
Eco-friendly Members: Send us a quick email at members@morrisarboretum.org to tell us you’d like to become an eco-friendly member. If I forget my membership card on concert evenings, will I be able to gain free admission to the concert?
Unfortunately, you will be required to pay the concert fee if you do not have your membership card on hand.
To expedite service to our members and visitors at the gate on concert nights
Address Updates or Problems
How do I update my mailing address?
Call our office at 215.247.5777 ext.151.or click here to update your information online.
What happens if I lost or never received my membership card/materials?
Please call our office to request replacement materials be mailed to your home.
What happens if I forget my membership card?
You will be asked to show your ID to the gate attendant and they will look up your name on our membership list. To expedite service at the front gate and prevent any problems with admission, it is important that you check to make sure you have your ID and membership cards before visiting the Arboretum.
I recently joined and still have not received my new membership cards. I’d like to visit the arboretum soon.
Membership processing takes between 7-10 business days. During busier seasons, processing can take longer. If you do not have a temporary card(s) or e-receipt from your online membership purchase, please contact Membership Services at 215.247.5777 ext.151.or e-mail us at members@morrisarboretum.org and we will make arrangements with our Admissions office if you plan to visit within a day or two.
I just received another renewal notice, but I sent in my payment already.
Usually when this happens it's because our renewal mailing and your payment crossed paths. Our renewals are mailed at the non-profit bulk-rate to save on postage. Bulk mail can take anywhere from 2 days to 3 weeks to be delivered to our members homes.
I did not see my membership related question listed above.
Please call us during office hours (Mon-Fri 9am-5pm) on 215.247.5777 ext.151 or e-mail members@morrisarboretum.org
Garden Etiquette
Please click here for questions about garden etiquette.
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