Support Resources
Support for technology products at Penn is provided by both the vendors
as well as dedicated Penn support providers. You'll find links to these
support resources below.
Technology Training
ISC Technology Training Services provides computer
training opportunities for comfort with common computer applications
in use today and for expertise in more technical areas. Courses are held
on Penn's campus at 37 th & Chestnut. More information.
Adobe CS3 Upgrades
Upgrade
paths and policies for previous Adobe products to new CS3 products. (Upgrade
fulfillment is handled directly by Adobe; this document is provided as
a convenience.)
Manufacturer Sales & Support Contacts
Get in touch with the account representatives for Apple, Dell,
and Lenovo.
Penn Computing
Bulletins about security and viruses, new hardware and software, and University
IT policies.
- IBM / Lenovo Laptop Battery Recall
- Lenovo is recalling certain batteries that were used with various
models of its portable lines sold between February 2005 and September
2006. There is a possibility that these batteries can overheat,
which could cause a fire risk.
- Affected machines sold in the United States include:
- IBM/Lenovo ThinkPad T43, T43p, and T60
- IBM/Lenovo ThinkPad X60 and X60s
- IBM/Lenovo ThinkPad R51e, R52, R60, and R60e
- These include some, but not all, of the IBM/Lenovo ThinkPad
T43s and ThinkPad T60s sold in the 2005 and 2006 Back-To-School
Sales. These batteries were also sold as replacement batteries
for the listed models, along with ThinkPad T40s, T41s, T42s,
and R50s.
- See the ISC
news page for more information.
- Apple Laptop Battery Recall
- Apple is recalling certain batteries that were used with various
models of its portable lines sold between October 2003 and August
2006. There is a possibility that these batteries can overheat,
which could cause a fire risk.
- Affected machines sold in the United States include:
- Apple PowerBook G4 12-inch
- PowerBook G4 15-inch
- Apple iBook/G4 12-inch
- See the ISC
news page for more information.
- Dell Laptop Battery Recall
- Dell is recalling certain lithium-ion, rechargable batteries
that were used with various models of its portable lines sold
between April 2004 and July 2006. There is a possibility that
these batteries can overheat, which could cause a fire risk.
- NO Dell systems sold during the Back-To-School Sale 2006 are
affected.
- See the ISC
news page for more information.
- Apple 15-inch MacBook Pro Battery Exchange Program
- Apple iBook and PowerBook Battery Exchange Program
- Dell Motherboard Replacement
Technical Support
Computer Fixer On Campus
The Computer Fixer On Campus is currently certified for warranty
repair on Apple, Dell, IBM-Lenovo, and HP, and will look
at machines of any manufacturer which are no longer under
warranty.
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