The University’s Division of Facilities Services handles all requests for repairs and maintenance.
Residents and staff may request repairs by going to the Penn Portal and clicking on Facility Focus, or in the event of emergency, by calling 898-7208, and providing the floor, room number, area, and needed repair. You will receive a confirmation email and number, or if your request was made by phone, you should always ask the operator for a confirmation number. Make a note of these numbers and the date of your request for future reference.
All maintenance and repairs are to be done only by Facilities personnel, as most work involved is covered in collective bargaining units. Residents should not perform repairs themselves. Repairs done by unauthorized personnel are subject to substantial fines and grievance fees.
Residents who feel that their maintenance request has not been responded to may ask for assistance from the building Information Center.
Emergency repairs can be called into Facilities Services at 898-7208. Residents should identify the repair needed as "an emergency." Typical emergency repairs are:
- Plumbing problems that cause flooding
- Non-functioning toilets
- Immediate health and safety hazards such as sparking electrical outlets or fixtures.
For "ResNet" service, contact the PennNet help desk directly at 215-573-WIRE (9473)
For student telephone service, contact the ISC and Student Telephone Services Office directly at 215-898-4840., or go to
http://www.upenn.edu/sts.
Housing and Conference Services reserves the right to conduct facility improvements, repairs, and preventative maintenance in the interest of safety and comfort for our residents and campus community. It is not our practice to offer rebates or to guarantee reassignments should such repairs become necessary. We will attempt to forewarn students regarding disruptions of environment and/or service, however, we cannot guarantee that we will be given the opportunity to provide prior notice in every case.
