Faculty / Staff Directory

Frequently Asked Questions

Q:   What is the URL where I can update my On-Line Directory and Telephone Directory listings?
A:   Go to http://www.upenn.edu/directories/

Q:   How can I check to make sure that I will be in the printed directory ?
A:   Inclusion in the printed directory is at the discretion of each department and will require additional action by the departmental Directory Liaison. If you are new faculty or staff, please check with your directory liaison staff to ensure that your print parameter is correctly set.

Q:   What if my building location or building code is listed incorrectly or not listed at all?
A:   Send an email message to fsdirect@pobox.upenn.edu.

Q:   What if my information has changed but I do not go on-line to change it?
A:   Printed directory listings will be based solely and exclusively on data displayed in the Penn View of the Online Directory. We encourage you to check your listing, especially the "Penn View" which will also be your new printed directory listing.

Q:   What happens if I do nothing to my record because nothing has changed?
A:   Printed directory listings will be based solely and exclusively on data displayed in the Penn View of the Online Directory. We encourage you to check your listing, especially the "Penn View" which will also be your new printed directory listing.

Q:   What if I am a new staff person who was not previously listed in the printed telephone directory?
A:   After you get your PennCard and PennKey, you may then go to the URL and update your information. The online record lists source information from HR. You may self-enter additional information if you choose. Printed directory listings will be based solely and exclusively on data displayed in the Penn View of the Online Directory.

Q:   What if my Organization name under the Source Field: Penn HR does not match my department name?
A:   This Organization name is the official University Payroll organization. You may change this name to your functional department name by self entering under Source: User.

Q:   What if someone was printed in the directory last year, but has left Penn? How are they deleted from this year's telephone directory listing?
A:   If the person was properly terminated in payroll, their record has automatically been removed from the online directory and will not appear in either directory.

Q:   What if I'm not a Penn employee but I've always been listed in the printed telephone directory?
A:   The online directory lists non-Penn staff. As long as your listing is in the online directory you are eligible to be printed in the telephone directory. See your Directory Liaison for additional information. If you have questions on who this person is write to fsdirect@pobox.upenn.edu.

Updating Departmental Listings

Q:   How do we update our blue (departmental listings) pages portion of the directory?
A:   A mailing is sent to the department or business unit head for each section in the blue pages at the beginning of production in June. We ask that person to identify a contact (Directory Liaison Staff) who will be responsible for all directory production. Within this mailing are instructions for the DLS, plus a copy of last year's section in the tan pages.

Internet Browser Questions

Q:   Who else can I go to for help with the technical aspect of getting to the web page?
A:   You may contact your local support provider for computing. Click here.

PennKey and Password

Q:   What is a PennKey?
A:   A key element of online security is the need to protect the passwords we use to authenticate, or prove, our identity to online systems. Paired with an associated password, a PennKey is required to authenticate an individual's identity for access to many of Penn's networked systems and services.

Q:   Where can I find detailed information about a PennKey and a PennKey password?
A:   PennKey Website | PennKey FAQ