What We Do
What Links Our Services
With an incredibly diverse array of services among our departments, there is a common approach to our service delivery: promoting a hospitable, customer-friendly campus environment.
As a Division, Business Services is made up of its people. With over 300 full-time and regular part-time employees and a host of relationships with outstanding service providers, Business Services is a people-driven organization. Click on the photos below for more information about our Leadership Team.
Marie Witt is the Vice President of Penn’s Business Services Divisions and is a member of the University’s executive leadership team. Under Marie’s guidance, the organization supports Penn’s faculty, staff, students, and visitors with welcoming campus amenities as well as administrative support services that manifest through over 20 different departments and programs. Revenue generation and cost containment are important aspects of her responsibilities.
An alumna of Penn with over 40 years of service to the institution, Marie has served as Vice President of the division since 2006 and has been member of many executive leadership and strategic committees focused on the advancement of the University.
Chris is the Associate Vice President for the Division and serves as its business development executive. He is responsible for several administrative services that support each of the division’s departments: marketing, communications, external relations, information technology, special projects, strategic planning, and customer experience. He works in close collaboration with external corporations to offer innovative programs and services to the Penn community.
Chris is an alumnus of the Wharton School and obtained his Masters and Doctorate degrees from Penn as well.
As Director of Communications and Special Projects, Sandra oversees the strategic development and execution of communications supporting Division areas, which include Procurement Services, Penn Travel, Parking, Transit, Mail Services, the Ice Rink, Penn Home Ownership Services, the Penn Children’s Center, Morris Arboretum, and campus hotels.
Sandra has spent much of her career in nonprofit management, predominately at professional associations and other member-based organizations. Sandra earned a bachelor’s degree in Communications / Public Relations from the University of Delaware and holds the professional designation IOM in nonprofit management from the United States Chamber of Commerce’s Institute for Organization Management.
Ray Bates is the Senior Director of Human Resources & Penn Children’s Center within the Business Services Division.
As the Senior Human Resources leader he oversees delivery of HR services, across the entire HR service delivery continuum, and the achievement of a positive, inclusive culture and overall organizational health for BSD. While ensuring execution of the overall HR strategy, he leads initiatives to address the needs of diverse client areas which extends to both unionized, and non-unionized environments.
Additionally Ray has leadership oversight and accountability for the Penn Children's Center (PCC), a fully accredited and licensed facility which provides quality child care for Penn and the broader community.
Ray has extensive experience in Human Resource Management, including time with Children's Hospital of Philadelphia (CHOP) and The Boeing Company. A double alumnus of Michigan State University, Ray earned his Bachelor’s degree in HR Management and a Master's degree in Human Resources and Labor Relations. Ray additionally holds an MBA from Washington State University. He is a veteran of both the US Army, and the US Marine Corps, with a combined 15 years of military service.
Doug Berger is Executive Director of the Business Service Division. Doug oversees Residential and Hospitality services which includes a wide range of University departments, business operations and initiatives, including student housing, and all campus dining services, Off Campus Services, Conference Services and the University Club
Doug came to Penn in 1998 and served as Director of Housing Services until 2009. In that role he shepherded the formation of a successful financial and operational model to support the newly created College House system. A double alumnus from Kent State University, Doug earned his Bachelor of Arts in Social Work/Counseling and a Master’s of Education in Higher Education Administration and, prior to coming to Penn, served there as Associate Director of Residence Services.
William Cullina is the F. Otto Haas Executive Director of the University of Pennsylvania’s Morris Arboretum. Under his leadership, the Arboretum is implementing a new five-year Strategic Plan, which includes finalizing and starting the implementation of the organization's new 10-year Master Plan.
Cullina has extensive experience in public garden leadership, fundraising, education, and horticulture, and is a well-known author and lecturer. He is a recognized authority on North American native plants and has won several awards, including the Scott Medal and the Award of Excellence from Garden Clubs of America.
As director of Communications and External Relations, Barbara directs strategic communications and messaging for the Division’s departments. She manages the relationship with internal and external media and oversees the Division’s web presence, including social media. She coordinates with students groups such as the Undergraduate Assembly, the Graduate and Professional Students Association and provides leadership for communications of University-wide initiatives. She also oversees Campus Express, which provides online and in-person access for all new students to many of the University’s essential services.
She has held a variety of positions in journalism and communications and has authored articles in major publications. She has a Master's degree in journalism from the University of Minnesota -Twin Cities, Bachelor of Arts degrees in French and Linguistics from the University of Wisconsin - Madison, and a Certificate of Non-Profit Management from the Fels Institute of Government at Penn.
Brain Manthe is the Senior Director of Business Services. He is responsible for Parking, Transit, the Ice Rink, and Mail Services. In that capacity, he oversees the management of 25 parking facilities on Penn's campus; an integrated transit system including a charter and vehicle maintenance program and the campus intramural, first class and hazardous mail and package delivery. He also manages the University’s collaborative efforts with SEPTA (the Southeastern Pennsylvania Transit Authority) such as the LUCY transit service and the SEPTA Information Center at Penn
Brian earned a BA in Economics from the University of Virginia, received an MS in Administration from Central Michigan University and an MA in National Security and Strategic studies from the Naval War College. He is retired from the United States Marine Corp after 30 years of active service, achieving the rank of Colonel.
As the University of Pennsylvania's Chief Procurement Officer, Mark Mills oversees approximately $1 billion in University spend. Mark's Procurement Services team performs a variety of services on behalf of Penn, ranging from strategic sourcing, supplier management, procure-to-pay systems management, travel services, and payment card administration. In performing these services, Mark and his team are driven by core goals that address service excellence, cost containment, economic inclusion, and sustainable purchasing.
Mark joined Penn in 2011 and brings over 20 years of procurement and financial management experience. Mark holds a Master of Science Degree in Organizational Dynamics from Penn and a Master’s degree in Business Administration from Temple University. He earned his Bachelor of Science Degree in Business Administration from the University of Delaware.
Magida is responsible for the oversight, direction and leadership of all aspects related to technology and systems infrastructure for the Division. She is also accountable for the comprehensive management of all Divisional technical operations, including oversight of the Division’s IT Support team, project managers, third-party vendor relationships, and other BSD IT managerial staff. After graduating from Penn, she began her career at the University in 1986 and held increasing positions of responsibility within the Division of Information Systems and Computing (ISC), before joining the Division in 2014.
Stephen Wielgus leads financial planning, stewardship, and strategy for the Division of Business Services and provides fiscal stewardship for the Morris Arboretum. Stephen serves as a key liaison with partners across the University, including Facilities and Real Estate Services, the Office of Budget and Management Analysis, the Office of Audit Compliance and Privacy, and the Division of Finance. Stephen joined BSD in 2013, leading the Division's capital planning process and collaborating cross-divisionally to develop business cases for significant strategic initiatives. Prior to joining Penn, Stephen worked as a Senior Financial Analyst at Johnson & Johnson, fulfilling critical corporate finance functions. He holds an MBA from the University of North Carolina’s Kenan-Flagler Business School and a Bachelor's Degree in Accounting from Bucknell University.