What We Do
What Links Our Services
With an incredibly diverse array of services among our departments, there is a common approach to our service delivery: promoting a hospitable, customer-friendly campus environment.
As a Division, Business Services is made up of its people. With over 300 full-time and regular part-time employees and a host of relationships with outstanding service providers, Business Services is a people-driven organization. Click on the photos below for more information about our Leadership Team.
Marie Witt is the Vice President of Penn’s Business Services Divisions and is a member of the University’s executive leadership team. Under Marie’s guidance, the organization supports Penn’s faculty, staff, students, and visitors with welcoming campus amenities as well as administrative support services that manifest through over 20 different departments and programs. Revenue generation and cost containment are important aspects of her responsibilities.
An alumna of Penn with over 40 years of service to the institution, Marie has served as Vice President of the division since 2006 and has been member of many executive leadership and strategic committees focused on the advancement of the University.
Chris is the Associate Vice President for the Division and serves as its business development executive. He is responsible for several administrative services that support each of the division’s departments: marketing, communications, external relations, information technology, special projects, strategic planning, and customer experience. He works in close collaboration with external corporations to offer innovative programs and services to the Penn community and he has operational oversight of the Penn Bookstore, the Penn Computer Connection, the Office of Software Licensing, and ID Card Services.
Chris is an alumnus of the Wharton School and obtained his Masters and Doctorate degrees from Penn as well.
As Director of Communications and Special Projects, Sandra oversees the strategic development and execution of communications supporting Division areas, which include Purchasing, Parking, Transit, Mail Services, the Ice Rink, Penn Home Ownership Services, the Penn Children’s Center, Morris Arboretum, and campus hotels.
Sandra has spent much of her career in nonprofit management, predominately at professional associations and other member-based organizations. Sandra earned a bachelor’s degree in Communications / Public Relations from the University of Delaware and holds the professional designation IOM in nonprofit management from the United States Chamber of Commerce’s Institute for Organization Management.
Doug Berger is Executive Director of the Business Service Division. Doug oversees Residential and Hospitality services which includes a wide range of University departments, business operations and initiatives, including student housing, and all campus dining services, Off Campus Services, Conference Services and the University Club
Doug came to Penn in 1998 and served as Director of Housing Services until 2009. In that role he shepherded the formation of a successful financial and operational model to support the newly created College House system. A double alumnus from Kent State University, Doug earned his Bachelor of Arts in Social Work/Counseling and a Master’s of Education in Higher Education Administration and, prior to coming to Penn, served there as Associate Director of Residence Services.
William Cullina was recently named the F. Otto Haas Executive Director of the University of Pennsylvania’s Morris Arboretum.
Since 2011, Cullina has been the president and chief executive officer of the Coastal Maine Botanical Garden, in Boothbay. Previously, Cullina was the nursery director and head propagator at the New England Wildflower Society in Massachusetts.
Cullina has extensive experience in public garden leadership, fundraising, education, and horticulture, and is a well-known author and lecturer. He is a recognized authority on North American native plants and has won several awards, including an Award of Excellence for advancing the goals of the National Garden Clubs of America.
As director of Communications and External Relations, Barbara directs strategic communications and messaging for the Division’s departments. She manages the relationship with internal and external media and oversees the Division’s web presence, including social media. She coordinates with students groups such as the Undergraduate Assembly, the Graduate and Professional Students Association and provides leadership for communications of University-wide initiatives. She also oversees Campus Express, which provides online and in-person access for all new students to many of the University’s essential services.
She has held a variety of positions in journalism and communications and has authored articles in major publications. She has a Master's degree in journalism from the University of Minnesota -Twin Cities, Bachelor of Arts degrees in French and Linguistics from the University of Wisconsin - Madison, and a Certificate of Non-Profit Management from the Fels Institute of Government at Penn.
Brain Manthe is the Director of Business Services. He is responsible for Parking, Transit, the Ice Rink, and Mail Services. In that capacity, he oversees the management of 25 parking facilities on Penn's campus; an integrated transit system including a charter and vehicle maintenance program and the campus intramural, first class and hazardous mail and package delivery. He also manages the University’s collaborative efforts with SEPTA (the Southeastern Pennsylvania Transit Authority) such as the LUCY transit service and the SEPTA Information Center at Penn
Brian earned a BA in Economics from the University of Virginia, received an MS in Administration from Central Michigan University and an MA in National Security and Strategic studies from the Naval War College. He is retired from the United States Marine Corp after 30 years of active service, achieving the rank of Colonel.
Carolyn McIntyre is the Director of Human Resources within the Business Service Division. She also works closely with colleagues from the central human resources division and oversees the Penn Children’s Center.
Carolyn has more than 15 years’ experience in Human Resources Management, primarily in the Higher Education sector. She joined Penn in September 2011 from the University of New South Wales (UNSW) in Sydney. Carolyn has a bachelor’s degree with a major in Psychology from the University of Sydney and a Master’s in HR Management from UNSW.
As the University of Pennsylvania's Executive Director and Chief Procurement Officer over Purchasing Services, Mark Mills oversees approximately $1 billion in University spend. Mark's team performs a variety of services on behalf of Penn, ranging from strategic sourcing, supplier management, procure-to-pay systems management, travel services, and payment card administration. In performing these services, Mark and his team are driven by core goals that address service excellence, cost containment, economic inclusion and sustainability.
Mark joined Penn in 2011 and brings over 20 years of procurement and financial management experience. Mark holds a Master of Science Degree in Organizational Dynamics from Penn and a Master’s degree in Business Administration from Temple University. He earned his Bachelor of Science Degree in Business Administration from the University of Delaware.
Magida is responsible for the oversight, direction and leadership of all aspects related to technology and systems infrastructure for the Division. She is also accountable for the comprehensive management of all Divisional technical operations, including oversight of the Division’s IT Support team, project managers, third-party vendor relationships, and other BSD IT managerial staff. After graduating from Penn, she began her career at the University in 1986 and held increasing positions of responsibility within the Division of Information Systems and Computing (ISC), before joining the Division in 2014.
Stephen Wielgus leads financial planning, stewardship, and strategy for the Division of Business Services and provides fiscal stewardship for the Morris Arboretum. Stephen serves as a key liaison with partners across the University, including Facilities and Real Estate Services, the Office of Budget and Management Analysis, the Office of Audit Compliance and Privacy, and the Division of Finance. Stephen joined BSD in 2013, leading the Division's capital planning process and collaborating cross-divisionally to develop business cases for significant strategic initiatives. Prior to joining Penn, Stephen worked as a Senior Financial Analyst at Johnson & Johnson, fulfilling critical corporate finance functions. He holds an MBA from the University of North Carolina’s Kenan-Flagler Business School and a Bachelor's Degree in Accounting from Bucknell University.