Welcome!
Get to Know Business Services
What We Do
What Links Our Services
With an incredible array of services among our departments, there is a common approach to our service delivery: promoting a hospitable, customer-friendly campus environment.
Our Team
As a Division, Business Services is made up of its people. With over 425 full-time and regular part-time employees and a host of relationships with outstanding service providers, Business Services is a people-driven organization. Click on the photos below for more information about our Leadership Team.
Michael D. Scales
Vice President
Michael D. Scales is the Vice President of Penn’s Business Services Division and a member of the University’s executive leadership team. In his role, Mr. Scales oversees services that provide Penn’s faculty, staff, students, and visitors with welcoming campus amenities and administrative support through over 15 business units and programs. These areas include the operational management of The Morris Arboretum and Gardens, housing and dining services, Penn Transit and commuter services, parking, conference and hospitality services, University ID Card Services, Penn Mail Services, the Penn Bookstore, University-owned hotels, Penn Children’s Center, the Penn Ice Rink, and other ancillary operations.
His most recent position was as Associate Vice President for Business Services at Temple University. Before joining Temple in 2006, he was the director of university housing at Drexel University. Mr. Scales is actively involved with several higher education professional organizations, including the National Association of College Auxiliary Services (NACAS) and the National Association of College and University Business Officers (NACUBO). He also serves as chair of the board of directors of Northeast Treatment Centers.
He holds a master’s degree in higher education administration from The Ohio State University and is completing a doctorate in education from Temple University.
Christopher Bradie, Ed.D.
Associate Vice President
Chris is the Associate Vice President for the Division and serves as its business development executive. He has broad responsibilities affecting each department in the division, including information technology, marketing, communications, external relations, strategic planning, and overall customer experience. He and his team work on special projects and initiatives, often involving cross-departmental collaborations and partnerships with schools and centers across the University.
His financial and operational leadership includes oversight of the Penn Bookstore, University ID Card Services, and Trademark Licensing. He also works closely with external corporations to offer innovative programs and services to the Penn community.
Chris is an undergraduate alumnus of the Wharton School of Business and obtained his Master's and Doctorate degrees from Penn as well.
Ray Bates
Executive Director, Business Services
Ray Bates is an Executive Director within the Business Services Division and has overall accountability for the Human Resources function, the Penn Children's Center, and the Penn Ice Rink.
As the Senior Human Resources leader, he oversees the HR team’s delivery of HR services, across the entirety of the HR service delivery continuum. In close partnership with divisional leaders he develops, and ensures execution of, functional strategy designed to address the organizational needs of client areas which extends to both unionized and non-unionized environments.
In addition to functional leadership for the HR function, Ray also provides leadership oversight and is accountable for the budgetary, long-range fiscal planning, capital planning and overall strategic execution for the Penn Children's Center and the Penn Ice Rink.
Ray came to Penn in 2020 and prior to that he spent time with Children's Hospital of Philadelphia (CHOP) and The Boeing Company in various HR and business roles. A double alumnus of Michigan State University, Ray earned his Bachelor of Arts degree in HR Management from the Broad College of Business, and a Master’s degree from the School of Human Resources & Labor Relations. Ray additionally holds an MBA from Washington State University’s Carson College of Business. He is a veteran of both the US Army, and the US Marine Corps, with a combined 15 years of military service.
William Cullina
F. Otto Haas Executive Director of the University of Pennsylvania’s Morris Arboretum & Gardens
William Cullina
F. Otto Haas Executive Director of the University of Pennsylvania’s Morris Arboretum & Gardens
wcullina@upenn.edu
215-247-5777 X106
William Cullina is the F. Otto Haas Executive Director of the University of Pennsylvania’s Morris Arboretum & Gardens. Under his leadership, the Morris is implementing a new five-year Strategic Plan, which includes finalizing and starting the implementation of the organization's new 10-year Master Plan.
Cullina has extensive experience in public garden leadership, fundraising, education, and horticulture, and is a well-known author and lecturer. He is a recognized authority on North American native plants and has won several awards, including the Scott Medal and the Award of Excellence from Garden Clubs of America.
Courtney Dombroski
Director, Communications & External Relations
Courtney Dombroski is the division's Director of Communications & External Relations role in September 2024. She is the primary contact for stakeholders and constituents seeking to interface with the division, and represent Business Services in various committees and governance forums across the University—particularly those related to student-facing services. She plays a critical role in business development by collaborating with departments to measure service delivery levels through focus groups, surveys, and benchmarking.
Courtney joined Penn in 2015 as House Dean for Harnwell College House and transitioned to Residential & Hospitality Services (RHS) in 2018, most recently serving as its Director of Strategic Initiatives & Planning. In addition to leading RHS communications, she was responsible for long-range strategic planning, operations, administrative activities, and cross-campus collaboration. Courtney holds a Bachelor's from St. Joseph's University and earned two Master's degrees, in English Language and Literature and Humanities, respectively, from Rosemont College and the University of Texas at Dallas.
Cheryl Krementz
Director, Communications & Special Projects
Cheryl Krementz is the Director of Communications & Special Projects for Business Services. She supports the communication and business-development efforts of a portfolio that includes Parking, Transit, Commuter Services, the PennCard Center, the Penn Ice Rink, the Penn Children’s Center, Mail Services, Finance, HR, and IT.
Before joining Penn, Cheryl worked as a retail communications and social media strategist at Wakefern Food Corp., and as an editor and writer at a variety of consumer, digital, trade and niche publications. She holds a degree in journalism from Boston University’s College of Communication.
Jaya Moore
Chief of Staff
Jaya Moore is Chief of Staff for the Division of Business Services, providing strategic counsel and operational leadership to advance divisional priorities in alignment with the University’s mission. In this role, she supports the Vice President and senior leadership team in driving key initiatives across inclusivity, climate action, sustainability, and customer service excellence, while fostering collaboration across campus partners and operational units.
Jaya joined Business Services in April 2025 from Penn’s Division of University Life, where she served as Director of Communications and Special Projects. Prior to joining Penn, she spent over 20 years at Temple University in a range of leadership and administrative roles, including Director of Communications and Special Projects in Temple’s Office of Business Services; Chief of Staff in the Office of the Executive Vice President and Chief Operating Officer; Advancement Coordinator and Executive Assistant to the President; and Senior Technical Support Specialist in Information Technology Services.
She holds a Bachelor’s degree in Journalism, Public Relations, and Advertising and a Master’s degree in Educational Administration, both from Temple University.
Magida Phillips
Senior Director, Information Technology
Magida is responsible for the oversight, direction and leadership of all aspects related to technology and systems infrastructure for the Division. She is also accountable for the comprehensive management of all Divisional technical operations, including oversight of the Division’s IT Support team, project managers, third-party vendor relationships, and other BSD IT managerial staff. After graduating from Penn, she began her career at the University in 1986 and held increasing positions of responsibility within the Division of Information Systems and Computing (ISC), before joining the Division in 2016.
Gavin Roark
Assistant Vice President, Residential & Hospitality Services
Gavin Roark is the Assistant Vice President of Residential & Hospitality Services. In this role, he provides strategic leadership and oversight for a broad portfolio of university departments and business operations, including student on-campus housing, on-campus dining, Off-Campus Services, Conference Services, and the University Club.
Gavin joined Penn in 2025, bringing with him extensive experience in student affairs and campus operations. Prior to his current role, he served as the Executive Director of Residential Life & Housing at Virginia Commonwealth University.
He holds a Master’s degree in Counselor Education with an emphasis in Student Affairs in Higher Education from Mississippi State University, as well as a Bachelor’s degree in Corporate Communication from Austin Peay State University.
Joe Russo
Senior Director, Business Services
As Senior Director, Business Services, Joe Russo is responsible for overseeing a large portfolio of essential services delivered to members of the Penn community: Penn Mail, Penn Transit, and Parking & Commuter Services. Under his leadership and oversight, he works with numerous internal and external stakeholders, among which include FRES (Facilities & Real Estate), DPS, (Division of Public Safety), SEPTA (Southeastern Pennsylvania Transportation Authority) and UCD (University City District).
Joe received his Master of Science degree from Shippensburg University and earned his Bachelor of Arts degree at King’s College.
Annie Weinstein
Director, Marketing & Trademark Licensing
Annie Weinstein is the Director of Marketing and Trademark Licensing for Business Services. In her role, Annie directs divisional marketing and engagement efforts, incorporating digital and social media, campus-wide events, survey development, and customer feedback. Her portfolio includes management of the University’s relationship with B&N and related Penn Bookstore initiatives, and the Campus Express program, which provides online and in-person access to many of the University’s essential services for all new students. She also holds a University-wide role in managing Penn’s trademark licensing program, including the interpretation and stewardship of brand standards and related policies.
Annie previously worked in strategic communications on U.S. government-funded development projects focused on conflict and post-conflict countries. She is an undergraduate alumna of the University of Pennsylvania School of Arts & Sciences.
Stephen Wielgus
Senior Executive Director, Fiscal Operations
Stephen Wielgus leads financial planning, stewardship, and strategy for the Division of Business Services and provides fiscal stewardship for the Morris Arboretum. Stephen serves as a key liaison with partners across the University, including Facilities and Real Estate Services, the Office of Budget and Management Analysis, the Office of Audit Compliance and Privacy, and the Division of Finance. Stephen joined BSD in 2013, leading the Division's capital planning process and collaborating cross-divisionally to develop business cases for significant strategic initiatives. Prior to joining Penn, Stephen worked as a Senior Financial Analyst at Johnson & Johnson, fulfilling critical corporate finance functions. He holds an MBA from the University of North Carolina’s Kenan-Flagler Business School and a Bachelor's Degree in Accounting from Bucknell University.
